Shipping & FAQ
OUR BRICK & MORTAR AT 4257 MAIN STREET IS NOW CLOSED.
Questions about anything related to the physical shop's closure? Click here!
DOMESTIC SHIPPING INFORMATION
All shipping rates are carrier-calculated. All packages are carefully wrapped to ensure your newest stories arrive safely. All orders of books only (so the package is eligible for Media Mail) $50+ ship free! No code needed! Just select "Free Book Shipping (Media Mail)" at checkout. Accidentally select the wrong mail class and missed out on the free Media Mail shipping? No problem -- just send us an email at spiralbookcase@gmail.com and we'll fix you right up! Please note we don't alter mailing selections unless you request it.
Please note that we always refund shipping overages of $1.00 and up.
Once we drop your package off at the post office, it is out of our hands and we only have access to the same tracking information that you do. Though we welcome you to keep us in the loop if your tracking information is unusual, please be aware that occurrences like delays between shipping and scan-in, delivery notifications before the package is actually delivered and detours are common right now. We always recommend calling your local delivering post office with concerns!
INTERNATIONAL SHIPPING INFORMATION
At this time, only in-stock books are available to ship internationally.
All shipping rates are calculated by DHL. Orders are carefully wrapped for their international journeys. Any and all import or duty fees are the responsibility of the buyer, just as it's the buyer's responsibility to be aware of these fees before placing an order. We do not mark orders as a "gift" to avoid import fees; please do not ask us to do so.
Once we drop your package off at the post office, it is out of our hands, and we'll only have access to the same tracking information that you do.
PROCESSING
All orders are shipped within 2-4 business days unless otherwise noted. Any potential shipping delays will be announced on the banner at the top of our website and right above this paragraph so you are aware ahead of time. The processing time for your package starts the next business day after your order is placed. Saturday and Sunday, as well as holidays, are not business days and are not included in the processing time. We usually pack up your orders and take them to the post office on Wednesdays & Fridays.
RETURNS
We do not accept returns, but if your order arrived with an unexpected issue, please contact us within five business days of receiving your package at spiralbookcase@gmail.com and we will be happy to address the issue.
PRE-ORDERS
Arrival time varies based on each product, so please read the product page carefully. Payment is always required for pre-orders. Rarely, our distributors will have made a mistake in the number of items available or the timeframe in which they will ship. If this occurs, we will inform you just as soon as possible.
LOST OR STOLEN PACKAGES
We cannot be held responsible for lost or stolen packages as we do not control postal and delivery services, though we know how frustrating it is, and are happy to assist you in filing a claim if we can.
SPECIAL ORDERS
Looking for a book that's not listed on our website? Send us an email at spiralbookcase@gmail.com with the title and author. We can send the book right to your home!
TRADE CREDIT
Credit can be used toward 100% the purchase price of used books and toward 50% the purchase price of new books. Credit can be used on books in our online store and on special orders.
To redeem your credit on our online store, please either email us with the items you'd like to purchase so we can create an invoice for you reflecting your credit, or simply purchase the items you'd like. Then, send us an email with your order number and we'll refund you the appropriate amount. For popular items that may sell out, requests made after working hours or for secondhand books that we only have one copy of, we do suggest just placing the order and allowing us to refund you.
VIRTUAL EVENTSAt this time, we're focusing on taking Spiral into its next phase, and are not able to accomodate event requests.
WILL YOU CARRY MY BOOK?
The Spiral Bookcase offers a carefully-curated book selection of speculative fiction. Our website focuses mostly on signed and limited edition copies. If you have a forthcoming title available wholesale with special details like sprayed edges, foiled hardcase, custom endpapers, etc, we'd love to hear about it! If you are able to mail or deliver signed copies or signed bookplates to Philadelphia, PA, we'd also love to hear about your book. Email us at spiralbookcase@gmail.com.
WILL YOU CONSIDER MY BOOK FOR THE SELKIE BOOK CLUB?
Yes! At Selkie, we mostly read speculative fiction -- anything from literary short stories to high fantasy -- with an emphasis on BIPOC, queer and disabled authors. If your book is available for purchase online, send us an email at spiralbookcase@gmail.com. We read indie and trad pub books!
WILL YOU CARRY MY CREATIONS?
Our website offers a small selection of bookish goodies like bookmarks, bookplates, stationery and stickers. If you make anything that falls into these categories, we'd love to hear about it! Email us at spiralbookcase@gmail.com. We are not interested in carrying any other kinds of product lines at this time.