Shipping, Trades & FAQ
THE STOREFRONT IS CURRENTLY CLOSED DUE TO COVID-19. Please visit us during our sidewalk shop hours on Saturdays 12-2pm!
All shipping rates are carrier-calculated. All packages are carefully wrapped to ensure your newest stories arrive safely. All orders of books only (so the package is eligible for Media Mail) $30+ ship free! No code needed!
Due to the pandemic, USPS is currently experiencing mail delays. Once we drop your package off at the post office, it is out of our hands and we only have access to the same tracking information that you do. Though we welcome you to keep us in the loop if your tracking information is unusual, please be aware that occurrences like delays between shipping and scan-in, delivery notifications before the package is actually delivered and detours are common right now. We always recommend calling your local delivering post office with concerns!
All orders are shipped within 2-4 business days. Any potential shipping delays will be announced on our site so you are aware ahead of time.
We do not accept returns, but if your order arrived with an unexpected issue, please contact us within three days at firstname.lastname@example.org and we will be happy to address the issue.
Arrival time varies based on each product, so please read the product page carefully. Payment is always required for pre-orders. Rarely, our distributors will have made a mistake in the number of items available or the timeframe in which they will ship. If this occurs, we will inform you just as soon as possible.
LOST OR STOLEN PACKAGES
We cannot be held responsible for lost or stolen packages as we do not control postal and delivery services, though we know how frustrating it is, and are happy to assist you in filing a claim if we can.
Looking for a book that we don't have? Send us an email at email@example.com and we will do our best to assist you!
In the Philadelphia area and looking to trade in some interesting books in excellent condition? We offer store credit for your used books that can be used toward 100% the purchase price of used books in the shop or 50% the purchase price of new books. Credit can be applied to in-stock books featured on our website or to special orders. Please stop by the shop during our curbside hours on Saturdays from 12-2 pm with no more than two grocery bags or one box of books, and we'll get you started! Please note we do not outright buy books. Please note we donate all books we don't accept for trade; please only bring books you are ready to part with. We are unable to return the books we don't accept.
Since the storefront is closed, all trade credit is processed online. Credit can be processed in two ways: 1) Send a list of books you'd like to purchase to firstname.lastname@example.org; we can make you a combined invoice of special order, in-stock new and in-stock used books, and then apply your credit as a discount. 2) Simply purchase the books you'd like via our online shop and then forward us the order confirmation; we'll refund you the appropriate amount that reflects your credit. Please do email us to check your credit amount beforehand if using the second option to avoid surprises!
We do not outright purchase used books.
AUTHOR READINGS & OTHER EVENTSPlease note events are currently suspended due to COVID-19, though we're open to virtual collabs! Interested in reaching out to us for an event? Please contact us at email@example.com. Please keep in mind we are a very physically small shop, so we may not be able to accommodate your request, though we'd love to hear about it!