Shipping, Trades & FAQ
All shipping rates are carrier-calculated. All packages are carefully wrapped to ensure your newest stories arrive safely. All orders of books only (so the package is eligible for Media Mail) $30+ ship free! No code needed! Just select "Free Book Shipping (Media Mail)" at checkout. Accidentally select the wrong mail class and missed out on the free Media Mail shipping? No problem -- just send us an email at email@example.com and we'll fix you right up! Please note we don't alter mailing selections unless you request it.
Does your shipping rate look a little high on your order of books + other items? Please note that we always refund shipping overages of $1.00 and up. When you purchase books + other items, like crystals, candles, etc, the shipping is usually higher at checkout than actual cost, and we'll take care of it once we pack your order. We're sorry about that -- it's an issue that we unfortunately don't have control over at this time.
Due to the pandemic, USPS is currently experiencing mail delays. Once we drop your package off at the post office, it is out of our hands and we only have access to the same tracking information that you do. Though we welcome you to keep us in the loop if your tracking information is unusual, please be aware that occurrences like delays between shipping and scan-in, delivery notifications before the package is actually delivered and detours are common right now. We always recommend calling your local delivering post office with concerns!
All orders are shipped within 2-3 business days unless otherwise noted. Any potential shipping delays will be announced on the banner at the top of our website and right above this paragraph so you are aware ahead of time. The processing time for your package starts the next business day after your order was placed. Saturday and Sunday are not business days and are not included in the processing time. We usually pack up your orders on Mondays and Thursdays and drop them off at the post office on Tuesdays and Fridays.
We do not accept returns, but if your order arrived with an unexpected issue, please contact us within five business days of receiving your package at firstname.lastname@example.org and we will be happy to address the issue. All sales made in-person at the storefront at 4257 Main Street are final.
Arrival time varies based on each product, so please read the product page carefully. Payment is always required for pre-orders. Rarely, our distributors will have made a mistake in the number of items available or the timeframe in which they will ship. If this occurs, we will inform you just as soon as possible.
LOST OR STOLEN PACKAGES
We cannot be held responsible for lost or stolen packages as we do not control postal and delivery services, though we know how frustrating it is, and are happy to assist you in filing a claim if we can.
Looking for a book that we don't have? Send us an email at email@example.com and we will do our best to assist you!
*Our trade program is currently on hold as we settle into our new storefront! We will announce when we're able to accept trades again.*
In the Philadelphia area and looking to trade in some interesting books in excellent condition? We offer store credit for your used books that can be used toward 100% the purchase price of used books in the shop or 50% the purchase price of new books. Credit can be applied to in-stock books featured on our website or to special orders. We generally offer 20-25% the retail price of your books in credit, which reflects the policy of many used bookshops. Please note we do not outright buy books. Please note we donate all books we don't accept for trade; please only bring books you are ready to part with. We are unable to return the books we don't accept.
We are currently accepting: newer fiction (published within the last two years), short story collections, social justice and theory, small press, poetry, fantasy, science-fiction, children, young adult, witchcraft & occult, folklore and select mystery (we prefer psychological over detective.) Our taste is what you see on our website: dark, strange, magical, queer, feminist, radical.
We are NOT currently accepting: cookbooks, travel books, magazines, encyclopedias, textbooks of any kind, manuals of any kind, romance, books about sports, popular Young Adult series (ie Twilight, Divergent, Eragon), any book series without the first book, and any and all titles with tears, water damage, highlighting or other mark-ups.
Since the storefront is closed, all trade credit is processed online. Once your books have been reviewed, we will send you an email with your trade credit balance. Credit can be processed in two ways: 1) Send a list of books you'd like to purchase to firstname.lastname@example.org; we can make you a combined invoice of special order, in-stock new and in-stock used books, and then apply your credit as a discount. 2) Simply purchase the books you'd like via our online shop and then forward us the order confirmation; we'll refund you the appropriate amount that reflects your credit. Please do email us to check your credit amount beforehand if using the second option to avoid surprises!
We do not outright purchase used books. We welcome and appreciate donations of books as well -- please send us an email at email@example.com to see if your books are a good fit.
AUTHOR READINGS & OTHER EVENTS
Please note in-person events are currently suspended through 2021 due to COVID-19, though we're open to virtual collabs! Interested in reaching out to us for an event? Please contact us at firstname.lastname@example.org. Please keep in mind we are a very physically small shop, so we may not be able to accommodate your request, though we'd love to hear about it!
WILL YOU CARRY MY BOOK?
The Spiral Bookcase offers a carefully-curated book selection. Between our specific tastes and our small storefront, we're only able to carry books we're really, really excited about. If your book is carried and distributed by Ingram, please feel free to send us an email at email@example.com with a press release about your title. We'll excitedly look into it! If your book is published by a small press, we are happy to offer local + indie authors consignment placement. Please send us an email at firstname.lastname@example.org with press release. We will follow up if we feel your book is a good fit for the storefront! Please note that due to volume, we are only able to respond to inquiries we feel may be a good fit. Please note we very, very rarely carry self-published books.
WORKING WITH US
We are not currently hiring. The Spiral Bookcase occasionally hires part-time booksellers. We will always note we are hiring via our website, social media and in-store signage. Due to the volume of interest, any inquiries or resumes dropped off or emailed to us outside of a noted hiring period will be deleted. Thank you for understanding!