Shipping, Trades & FAQ
THE STOREFRONT IS CURRENTLY CLOSED DUE TO COVID-19. Please visit us during our pop-up shop hours on Saturdays from 10-2 at the Pretzel Park Farmer's Market! Please review safety guidelines here: http://www.friendsofpretzelpark.org/2020-farmers-market/
All shipping rates are carrier-calculated. All packages are carefully wrapped to ensure your newest stories arrive safely. All orders of books only (so the package is eligible for Media Mail) $30+ ship free! No code needed!
Due to the pandemic, USPS is currently experiencing mail delays. Once we drop your package off at the post office, it is out of our hands and we only have access to the same tracking information that you do. Though we welcome you to keep us in the loop if your tracking information is unusual, please be aware that occurrences like delays between shipping and scan-in, delivery notifications before the package is actually delivered and detours are common right now. We always recommend calling your local delivering post office with concerns!
All orders are shipped within 2-4 business days. Any potential shipping delays will be announced on the banner at the top of our website so you are aware ahead of time. The processing time for your package starts the next business day after your order was placed. Saturday and Sunday are not business days and are not included in the processing time.
We do not accept returns, but if your order arrived with an unexpected issue, please contact us within three days at email@example.com and we will be happy to address the issue.
Arrival time varies based on each product, so please read the product page carefully. Payment is always required for pre-orders. Rarely, our distributors will have made a mistake in the number of items available or the timeframe in which they will ship. If this occurs, we will inform you just as soon as possible.
LOST OR STOLEN PACKAGES
We cannot be held responsible for lost or stolen packages as we do not control postal and delivery services, though we know how frustrating it is, and are happy to assist you in filing a claim if we can.
Looking for a book that we don't have? Send us an email at firstname.lastname@example.org and we will do our best to assist you!
In the Philadelphia area and looking to trade in some interesting books in excellent condition? We offer store credit for your used books that can be used toward 100% the purchase price of used books in the shop or 50% the purchase price of new books. Credit can be applied to in-stock books featured on our website or to special orders. We generally offer 20-25% the retail price of your books in credit, which reflects the policy of many used bookshops. Please stop by the shop during our pop-up hours on Saturdays from 10-2 pm at the Pretzel Park Farmers Market with no more than two grocery bags or one box of books, and we'll get you started! Please note we do not outright buy books. Please note we donate all books we don't accept for trade; please only bring books you are ready to part with. We are unable to return the books we don't accept.
We are currently accepting: newer fiction (published within the last two years), short story collections, social justice and theory, small press, poetry, fantasy, science-fiction, children, young adult, witchcraft & occult, folklore and select mystery (we prefer psychological over detective.) Our taste is what you see on our website: dark, strange, magical, queer, feminist, radical.
We are NOT currently accepting: cookbooks, travel books, magazines, encyclopedias, textbooks of any kind, manuals of any kind, romance, books about sports, popular Young Adult series (ie Twilight, Divergent, Eragon), any book series without the first book, and any and all titles with tears, water damage, highlighting or other mark-ups.
Since the storefront is closed, all trade credit is processed online. Once your books have been reviewed, we will send you an email with your trade credit balance. Credit can be processed in two ways: 1) Send a list of books you'd like to purchase to email@example.com; we can make you a combined invoice of special order, in-stock new and in-stock used books, and then apply your credit as a discount. 2) Simply purchase the books you'd like via our online shop and then forward us the order confirmation; we'll refund you the appropriate amount that reflects your credit. Please do email us to check your credit amount beforehand if using the second option to avoid surprises!
We do not outright purchase used books. We welcome and appreciate donations of books as well -- please drop these off during our hours at the Farmers Market.
AUTHOR READINGS & OTHER EVENTSPlease note events are currently suspended due to COVID-19, though we're open to virtual collabs! Interested in reaching out to us for an event? Please contact us at firstname.lastname@example.org. Please keep in mind we are a very physically small shop, so we may not be able to accommodate your request, though we'd love to hear about it!